Support Plans
| Feature | Free | Silver | Gold | Platinum |
| Coverage | N/A | Weekdays 9 am - 6 pm |
Weekdays 9 am - 6 pm |
24 hours/day 7 days/week |
| Reponse time | N/A | 2 hours | 2 hours | 1 hour |
| Support forum |  |
|
|
|
 |
|
|
|
|
| Product upgrades & patches | |
|
|
|
| Video tutorials | |
|
|
|
| Phone | |
|
|
|
| Instant message | |
|
|
|
| Holiday coverage | |
|
|
|
Free gold level support is provided during trial period.