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Easy!Flow  »   How to add, delete or rename a field in the ticket UI

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      CommentAuthorJohn C
    • CommentTimeOct 19th 2009 edited
    Easy! Software Employee
    There are two types of UI fields, system defined and user defined. You need to have administrative privilege to make changes.

    For system defined fields:
    To add or delete a field: Go to Site Admin->Parameters->System Fields Toggle, then you can check a field on or off.
    To rename a field: Go to Site Admin->Parameters->System Fields Rename, then change the field name.
    Make sure you click "Save Changes" in the end.

    For user defined fields:
    Go to Site Admin->Customize Field, then add or rename a field. To delete an existing field, just check the "Is obsolete."

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